PRIVACY POLICY

This Privacy Policy applies to all personal information collected by AltDr (we, us, or our) via the website located at https://AltDr.com.au (Website).

1. What Information Do We Collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The information we collect and hold about you may include:

• Name
• Email address
• Phone number
• Residential or postal address
• Payment details
• Medical history
• Medicare number

2. Types of Information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will generally not be classified as Personal Information and will not be subject to this policy.

Sensitive Information is defined in the Privacy Act as including information or an opinion about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record, or health information.

Because we collect your medical history and Medicare number, we do collect Sensitive Information. We will only use your Sensitive Information:

• For the primary purpose for which it was obtained.
• For a secondary purpose that is directly related to the primary purpose.
• With your consent, or where required or authorized by law.

3. How We Collect Your Information

We collect information in the following ways:

• Directly from you: Whenever you input information into the Website, a related app, or provide it to us directly in any other way.
• From third parties: Where reasonable and practicable, we collect your Personal Information directly from you. However, if we receive information from a third party, we will take reasonable steps to make you aware of the information that was provided.
• Via Cookies: We may collect cookies from your device to help us understand when you use the Website and to customize your experience. As a general rule, it is not possible to identify you personally from our use of cookies.

4. Purpose of Collection and Use

We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business.

• Service Providers: We customarily only disclose Personal Information to trusted service providers who assist us in operating the Website. Your Personal Information may also be exposed to maintenance and support personnel acting in the normal course of their duties.
• Direct Marketing: By using our Website, you consent to receiving direct marketing material. We will only use your Personal Information for this purpose if we collected it directly from you and if it is material you would reasonably expect to receive. We do not use Sensitive Information in our direct marketing activities. All direct marketing material will include a simple unsubscribe link so you can easily opt out of future communications.

5. Security, Access, and Correction

We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification, or disclosure.

• Data Retention: Most Personal Information stored in our client files and records will be kept for a maximum of 7 years to fulfill our legal and record-keeping obligations. When we no longer require your information, we will take reasonable steps to destroy, anonymize, or de-identify it.
• Your Rights: Under the Australian Privacy Principles, you have the right to access the Personal Information we hold about you (APP 12) and request corrections to inaccurate information (APP 13). To request access or correction, please contact us in writing using the details at the bottom of this policy.

6. Overseas Transfers

Your Personal Information will not be disclosed to recipients outside of Australia unless you expressly request us to do so. If you request a transfer to an overseas recipient, that recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in those circumstances.

7. Complaint Procedure

If you have a complaint concerning how we maintain the privacy of your Personal Information, please contact us. All complaints will be considered by our company CEO, and we may seek further information from you to clarify your concerns.

If we agree that your complaint is well-founded, we will work with you to take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have any queries, seek access to your Personal Information, or have a complaint about our privacy practices, please contact us at: privacy@altdr.com.au